there’s several reasons why order could be canceled:
1. We have not received payment for your order. For payment, please, resubmit your order and follow the instructions in your order confirmation email.
2. Your shipping address is in one of the states where we are not able to ship our products due to these states law. Kratom is banned in Wisconsin, Vermont, Indiana, Arkansas and Alabama (we let everybody know about it on the homepage header, at the shipping policy page and in the cart section). Orders with shipping addresses in these states are canceled automatically by our system. Many people ask why we don’t filter the states at the checkout so that people can not place orders. Answer: we would like to do it, but our Shopify platform does not allow to make any changes to the checkout settings. We don’t have opportunity to filter out the states, so the only option we can do is only cancel the orders after they are placed.
3. You have made a chargeback (bank dispute) in the past. If you placed an order on our web site in the past and made a chargeback after that, all your future orders will be canceled.